Delivery policy

We deliver all over Bangladesh. This page explains how long delivery takes, what it costs and what to do when your parcel arrives.

Delivery time

• Inside Dhaka: usually 1–3 working days.
• Outside Dhaka: usually 2–5 working days.
• Pre-order items: shipped as soon as they are back in stock. We will keep you updated by phone or SMS.

Weekends, public holidays, bad weather and courier delays can add a day or two. We will tell you if your order is delayed.

Delivery charge

The charge depends on your area and the total weight of your order. You always see the exact charge at checkout before you place the order.

Shop pickup

You can choose Shop pickup at checkout and collect the order from our shop. We will let you know when it is ready.

Order confirmation

After you order, we may call or send an SMS to confirm it. An order we cannot confirm may be held or cancelled.

When your parcel arrives

• Please check the parcel in front of the delivery person.
• If the box is damaged, something is missing, or it is the wrong product, you can refuse it and tell us right away.
• For a problem you find later, see our Return policy.

Failed delivery

If we cannot reach you after several tries, or the order is refused without a valid reason, the order may be cancelled. For a prepaid order the delivery charge may be kept, as explained in our Refund policy.

Questions

Visit our Contact us page, call +8801711278733 or email taz.bdcyo@gmail.com.