Refund policy

This page explains when you get your money back and how it reaches you.

When you get a refund

• A return is approved under our Return policy and no replacement is available, or you ask for a refund.
• You cancel a prepaid order before it is shipped.
• We cancel your order (for example, the product is out of stock).
• You paid more than the order total by mistake.

How you get the money

• Online payment (card, bKash, Nagad etc.): back to the same account or method where possible.
• Cash on delivery orders: by bKash, Nagad, Rocket or bank transfer, to a number or account you give us.
• Shop pickup orders: in cash at the shop, or by mobile banking.

How long it takes

• We approve the refund within 1–3 working days after the returned product reaches us and passes inspection, or after the cancellation.
• The money is then sent within 3–7 working days. Card refunds can take longer, depending on your bank.

What is refunded

• The price you paid for the returned product.
• The delivery charge is refunded only when the mistake is ours (damaged, defective or wrong product) or when we cancel the order.
• Discounts from coupons are deducted from the refund; the coupon cannot be used again.
• Reward points used on the order are returned to your account; points earned on it are removed.
• Mobile banking or gateway charges are refunded only when the mistake is ours.

Cancelling an order

• You can cancel free of charge before the order is shipped. Contact us as soon as possible.
• After shipping, the order is treated as a return.
• Pre-orders can be cancelled before the product arrives; any advance is refunded in full.

Questions

Visit our Contact us page, call +8801711278733 or email taz.bdcyo@gmail.com, with your order number.